Clients must carefully review the particular conditions of the property they have booked. Each property owner sets specific rent payment conditions (available in the property listing page once making a reservation) they must settle with the contact person once they receive his details in the confirmation email. By making a reservation, the client agrees to the particular conditions of the property being booked.
Clients must communicate the approximate arrival time to the contact person at least 5 days prior to the check in of the property.
Clients need to respect the property, its furnishings and its equipment.
No additional persons to the total number stipulated in the reservation contract are allowed.
Clients must refrain from carrying out any activity within the apartment that is illegal in the destination in question.
They should be prepared to sign a contract upon arrival to the apartment or upon payment of the rent amount if the property owner requests it.
In order to be able to respond to any claims, clients must communicate any defect or incompliance with the apartment’s contract, proven in situ, as soon as possible and in all cases within a maximum period of 24 hours from the time of the occurrence, in written form sent both to the property owner and to Hollistay Inc. If the client does not follow this procedure, the claim cannot be processed and any damages caused or aggravated will be charged to the user, as explained in our Refund Policy.
On the other hand, Hollistay Inc communicates the following:
Hollistay Inc acts in good faith and in the capacity of intermediary in the contracting of the services offered on its websites.
We are not a travel agent and we do not provide or own travel services or accommodations ourselves.
Hollistay Inc cannot change the contractual conditions that are individually established by each owner.
The pictures and the information appearing on our webpage are provided directly by the property owners, who can modify these details periodically and at any time.
We only take responsibility for direct damages caused by defects attributable to our obligations in reference to our services, only until the corresponding amount of the reservation fee, as indicated in the confirmation email.
Hollistay Inc will not accept responsibility in the case of any reservation that is canceled as a result of strikes, force majeure, or other circumstances beyond our control. However, in the case of a booked property that is not available, we will offer another accommodation with the same characteristics. Failure to provide an alternative, the reservation will be cancelled, and the paid amount (reservation fee) will be refunded.
CANCELATION POLICY AND NO-SHOW
Cancelation of a reservation on the part of a client will always result in the client forfeiting the reservation fee paid to Hollistay Inc. In addition, it may also result in the partial or total loss of the rental amount, according to the cancellation policy established by the owner of each apartment. In the event of an apartment not specifying its own cancellation policy, any rental payment made by the client is subject to forfeit in the event of cancellation on the part of the client, or departure from the apartment before the end of the reserved period.
Cancellations must always be communicated to Hollistay Inc in writing. This can be done by email or fax
Any cancellation or no-show made by the client, including those made due to force majeure, will be subject to the aforementioned cancellation policy.
CHANGES OF RESERVATIONS
Changes of reservations are always subject to availability, the maximum capacity of the given apartment, current prices.
On request the customer will receive a quotation for the required changements.
Hollistay Inc will refund reservation fee paid online in the following circumstances, provided that the client has complied with his or her obligations, detailed in the General conditions:
In the event of an over-booking, when neither Hollistay Inc nor the apartment owner has been able to find an alternative apartment that is to the client’s satisfaction.
In the event of an apartment substantially failing to provide the facilities and standard of accommodation detailed in its listing on the Hollistay Inc websites, and when the client has notified Hollistay Inc within 24 hours of check-in, and neither Hollistay Inc nor the apartment owner has been able to find an alternative apartment that is to the client’s satisfaction.
In the event of an emergency rendering the apartment inhabitable at any point during the stay, and where the client has advised the Hollistay Inc within 24 hours of the emergency, and neither Hollistay Inc nor the apartment owner has been able to find an alternative apartment that is to the client’s satisfaction